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Returns, Refund & Cancellation Policy

Cancellation

You can cancel your order at any time before you receive it, by calling or messaging us on +974 3301 2386 or emailing info@aldayf.com.qa. If you already paid, we refund the full amount.

Returns within 14 days

You can return coffee machines and accessories within 14 days of delivery if:

  • the item is unused, in its original packaging, and in the same condition you received it;
  • you have the receipt or proof of purchase.

If you return an item because you changed your mind (with no problem in the product), you pay the delivery fee as listed in our Shipping & Delivery Policy. Returns caused by our mistake or a product problem are free.

Replacement or refund

We replace the item or refund you in full, including any delivery fee, in any of these cases:

  • the wrong product was sent by us;
  • the product is defective;
  • the product was damaged in shipping;
  • the product was tampered with;
  • the item was not delivered on the agreed time.

Please report these cases within 7 days of delivery (or of the agreed delivery date), with photos if possible.

How refunds are paid

Refunds are made with the same method used for payment.

  • Card payments: refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
  • Cash on delivery: refunded in cash, or by bank transfer if you prefer.

We start the refund within 5 to 7 business days after we receive and inspect the returned item.

How to start a return

Contact us on +974 3301 2386 (phone / WhatsApp) or info@aldayf.com.qa with your order number. We arrange the pickup.